https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-refund-overdue/m-p/5087829#M268103 <P>I cancelled my sky broadband a few months ago and returned the equipment. My account balance is showing in credit. This needs to be refunded to me. The direct debit is still active. Help please. Thank you</P> Tue, 16 Sep 2025 20:15:08 GMT Nicola8765 2025-09-16T20:15:08Z https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-refund-overdue/m-p/5087829#M268103 <P>I cancelled my sky broadband a few months ago and returned the equipment. My account balance is showing in credit. This needs to be refunded to me. The direct debit is still active. Help please. Thank you</P> Tue, 16 Sep 2025 20:15:08 GMT https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-refund-overdue/m-p/5087829#M268103 Nicola8765 2025-09-16T20:15:08Z https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-refund-overdue/m-p/5087849#M268107 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4478485">@Nicola8765</a>&nbsp;</P> <P>We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:</P> <P><BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A></P> <P><BR />You can also contact Sky via social media:</P> <P><BR /><A href="https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295" target="_blank">https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295</A></P> Tue, 16 Sep 2025 20:35:10 GMT https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-refund-overdue/m-p/5087849#M268107 caesarome 2025-09-16T20:35:10Z