topic Re: Help with a Contract query please. in Account & Billing

Help with a Contract query please.

MaggieT56 — Tue, 16 Sep 2025 15:50:35 GMT

Good Afternoon,

I rang Sky on the 4th September to cancel 'Sky Cinema'.

I eventually got through and spoke to a young lady who did all she could to get me to increase my monthly payments when all I wanted to do was reduce them as we are paying at present £167.00 a month ( far too much) I eventually got my point across .

Unfortunately I had terrible trouble understanding her and she also spoke way too fast. She said she was emailing a form to sign which I thought was for the request to cancel Sky Cinema. I duly signed this form but only then did I realise that she had just got me to sign a 24month new contract just to cancel sky cinema and she was also cancelling Netflix which I hadn't even mentioned in any conversation. I asked immediately to be put through to speak to someone I could understand to cancel this new contract. I spoke to a 'Jalel' which i know means absolutely nothing. He assured me that they would cancel the new contract I had been tricked into and just cancel Sky Cinema leaving the original contract and Netflix as it was. Lo and behold I looked at my contract when I got off the phone and for days later and it says im signed up for another 24 months!

This is a scandalous way to operate....we have been Sky customers for 35 years and to be conned into another contract is disgraceful practise.

Any help anybody can offer will be greatly appreciated.

way too fast.....She said she

Re: Help with a Contract query please.

Mark39 — Tue, 16 Sep 2025 16:05:16 GMT

@MaggieT56 I would suggest raising a complaint, giving the dates you spoke with Sky. They'll be able to refer back to the recordings of the conversations.

https://www.sky.com/help/articles/auto-compensation

Re: Help with a Contract query please.

MaggieT56 — Tue, 16 Sep 2025 16:23:34 GMT

Thanks for this advise. Where is the best place or how to raise a complaint please?

Re: Help with a Contract query please.

MaggieT56 — Tue, 16 Sep 2025 16:24:38 GMT

Sorry, ive just seen the link you sent so will use that. Thanks again.

Re: Help with a Contract query please.

Mark39 — Tue, 16 Sep 2025 16:30:56 GMT

@MaggieT56 wrote:

Thanks for this advise. Where is the best place or how to raise a complaint please?

All the details are in the link in my previous post.

Apologies - they're not.

Here's the complaints link: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Help with a Contract query please.

MaggieT56 — Tue, 16 Sep 2025 20:16:30 GMT

Thanks very much