topic Re: Monthly Deduction in Account & Billing

Monthly Deduction

Javed1 — Tue, 16 Sep 2025 14:32:55 GMT

A few months ago, I signed up for a new internet and TV package with Sky. When the installation team visited my home, they informed me that they could not complete the installation as per my requirements. As a result, the service was never installed. I declined the service, returned the package I had received via airmail, and did not activate the TV subscription.
However, I have now noticed on my bank statement that Sky TV has been deducting monthly charges, despite the fact that I do not have access to the service. This is unfair and amounts to being charged for something I never received or used. The customer care can't do any thing, I dont know to whome I will ask?

Re: Monthly Deduction

MightyQuinn — Tue, 16 Sep 2025 14:36:49 GMT

Hi @Javed1 I would raise a formal complaint https://www.sky.com/help/articles/how-to-make-a-complaint Unfortunately there is nothing that we can do to help you.

Re: Monthly Deduction

PandJ2020 — Tue, 16 Sep 2025 14:37:11 GMT

Was it Sky Stream?

If so, that automatically activates after 3 weeks. Did you choose a minimum term option when ordering? If so, you may not be able to cancel (this is possibly what CS is referring too)

We're other customers here so you'll have to persevere in calling Sky.

Re: Monthly Deduction

MarkGoldsmith — Tue, 16 Sep 2025 14:37:54 GMT

@Javed1 wrote:
A few months ago, I signed up for a new internet and TV package with Sky. When the installation team visited my home, they informed me that they could not complete the installation as per my requirements. As a result, the service was never installed. I declined the service, returned the package I had received via airmail, and did not activate the TV subscription.
However, I have now noticed on my bank statement that Sky TV has been deducting monthly charges, despite the fact that I do not have access to the service. This is unfair and amounts to being charged for something I never received or used. The customer care can't do any thing, I dont know to whome I will ask?

If the TV service you ordered was Sky Stream, that will auto-activate 21 days after delivery if you haven't manually activated it before then. The internet and TV packages are separate services and separate contracts, so when you declined the internet service after the installation issues did you also contact Sky and cancel the TV service?

Re: Monthly Deduction

Javed1 — Tue, 16 Sep 2025 14:40:22 GMT

Thanks, Sky send me email and envelop to get back brodbank & Sky TV pack so I returned

Re: Monthly Deduction

PandJ2020 — Tue, 16 Sep 2025 14:41:23 GMT

@Javed1 wrote:
Thanks, Sky send me email and envelop to get back brodbank & Sky TV pack so I returned

Returning items may not necessarily cancel contracts. You'll have to contact Sky directly as we cannot help further...