https://helpforum.sky.com/t5/Account-Billing/sky-glass/m-p/5086786#M267974 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477617">@stephen218</a>&nbsp;<BR />It’s possible you may have failed the credit check(s). If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR /></P> Tue, 16 Sep 2025 03:58:46 GMT Daniel0210 2025-09-16T03:58:46Z https://helpforum.sky.com/t5/Account-Billing/sky-glass/m-p/5086784#M267973 <P>i recently ordered a new tv with a streaming contract all for £28 a month for some. reason it was cancelled i did not do this could you tell me why</P> Tue, 16 Sep 2025 03:51:32 GMT https://helpforum.sky.com/t5/Account-Billing/sky-glass/m-p/5086784#M267973 stephen218 2025-09-16T03:51:32Z https://helpforum.sky.com/t5/Account-Billing/sky-glass/m-p/5086786#M267974 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477617">@stephen218</a>&nbsp;<BR />It’s possible you may have failed the credit check(s). If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR /></P> Tue, 16 Sep 2025 03:58:46 GMT https://helpforum.sky.com/t5/Account-Billing/sky-glass/m-p/5086786#M267974 Daniel0210 2025-09-16T03:58:46Z