topic Still being charged in Account & Billing

Still being charged

SarahMatthews74 — Mon, 15 Sep 2025 18:45:16 GMT

Still being charged for the months ahead even though I've cancelled and returned all equipment and paid the cancellation fee?

Re: Still being charged

PandJ2020 — Mon, 15 Sep 2025 18:46:36 GMT

What did Sky say when you asked them about it?

Re: Still being charged

caesarome — Mon, 15 Sep 2025 19:10:14 GMT

@SarahMatthews74

When did you cancel and what did you cancel so Sky TV, Broadband etc ?

What is your billing date each month ?

Did you receive an email announcement from Sky regarding the cancellation ?

Re: Still being charged

SarahMatthews74 — Mon, 15 Sep 2025 19:38:44 GMT

So I cancelled sky tv and broadband late July and I returned all equipment in the packaging they sent me. Had confirmation that they received it. My billing date is the 21st of every month and I've just paid my cancellation fee today of £234.60. Received confirmation on my sky account that they received payment, but they're still billing me £34 on the 31st of every month from October

Re: Still being charged

SarahMatthews74 — Mon, 15 Sep 2025 19:39:52 GMT

21st of every month, sorry

Re: Still being charged

TimmyBGood — Mon, 15 Sep 2025 19:56:46 GMT

@SarahMatthews74

That may have been the early cancellation charge for broadband: current T&C's say television cannot be cancelled early.

Re: Still being charged

SarahMatthews74 — Mon, 15 Sep 2025 20:02:13 GMT

They won't be getting anything from me. Sent everything back so not paying for something I haven't got. Thanks for your help everyone 👍

Re: Still being charged

PandJ2020 — Mon, 15 Sep 2025 20:41:29 GMT

@SarahMatthews74 wrote:
They won't be getting anything from me. Sent everything back so not paying for something I haven't got. Thanks for your help everyone 👍

Sending hardware back won't cancel a contract.