topic Re: False gratitudes in Account & Billing

False gratitudes

yerweepal — Mon, 15 Sep 2025 13:00:45 GMT

I phone up and I am treated to false gratitudes for being a VIP member. I have called to complain! In the complaint procedure notice, they give great info for contacting the proper authorities, but not so good with information about contacting Sky

Re: False gratitudes

PandJ2020 — Mon, 15 Sep 2025 13:03:10 GMT

So have you managed to lodge a complaint?

Re: False gratitudes

yerweepal — Mon, 15 Sep 2025 13:05:22 GMT

I have just received an email telling me I have not returned their equipment, but I received an email a couple of weeks ago thanking me for returning their equipment. Always a good idea to keep postage receipts. They are not to be trusted

Re: False gratitudes

Mark39 — Mon, 15 Sep 2025 13:05:40 GMT

But you phoned up? I don't understand the issue.

Re: False gratitudes

yerweepal — Mon, 15 Sep 2025 13:08:05 GMT

I do not understand why you do not recognise the problem

Re: False gratitudes

yerweepal — Mon, 15 Sep 2025 13:10:29 GMT

The complaint is not fully settled, but they have said they will be in touch at a later date

Re: False gratitudes

Daniel0210 — Mon, 15 Sep 2025 13:18:22 GMT

@yerweepal wrote:

I do not understand why you do not recognise the problem

@yerweepal

If you have proof of posting and you've called Sky and provided that proof then there isn't anything more to do. They'll verify the fact the equipment has been returned.

Re: False gratitudes

yerweepal — Mon, 15 Sep 2025 13:47:29 GMT

I am not concerned, just saying they emailed to say thanks for returning it, then a couple of weeks later they email and say I have not returned it, and they will charge me £38

Re: False gratitudes

Daniel0210 — Mon, 15 Sep 2025 13:49:18 GMT

@yerweepal wrote:

I am not concerned, just saying they emailed to say thanks for returning it, then a couple of weeks later they email and say I have not returned it, and they will charge me £38

@yerweepal

Unfortunately that's not uncommon.

Re: False gratitudes

yerweepal — Mon, 15 Sep 2025 13:50:32 GMT

They have given me half of the disputed amount and say they will investigate the other half and get back to me. I am not holding my breath but miracles do happen