https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5086203#M267902 <P>Contract was due to end . 10 days before I changed provider and noticed my final bill was going to be £56 witch was no problem. The issue is it says my sky account is in credit £67 so why was the direct debit taken ? As there will be no further bills to pay . How do I claim the money in credit back ?or will it be automatically sent .</P> Mon, 15 Sep 2025 13:33:38 GMT Yayo118 2025-09-15T13:33:38Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5086203#M267902 <P>Contract was due to end . 10 days before I changed provider and noticed my final bill was going to be £56 witch was no problem. The issue is it says my sky account is in credit £67 so why was the direct debit taken ? As there will be no further bills to pay . How do I claim the money in credit back ?or will it be automatically sent .</P> Mon, 15 Sep 2025 13:33:38 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5086203#M267902 Yayo118 2025-09-15T13:33:38Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5086206#M267903 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477059">@Yayo118</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. They should be able to refund it in 3-5 WORKING days.</SPAN></P> Mon, 15 Sep 2025 13:35:40 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5086206#M267903 Daniel0210 2025-09-15T13:35:40Z