topic Re: Credit money in Account & Billing

Credit money

Goha_7 — Mon, 15 Sep 2025 10:57:25 GMT

Hi can you give please tell me first why you took 24 pounds I've cancelled broadband in June and second why credit money I've haven't received?

Re: Credit money

Daniel0210 — Mon, 15 Sep 2025 11:20:15 GMT

@Goha_7
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. They should be able to refund it in 3-5 WORKING days.

Re: Credit money

caesarome — Mon, 15 Sep 2025 12:28:05 GMT

@Goha_7

What does the £24 on your Sky bill say it has been taken for or is this showing as a credit ?

Re: Credit money

Goha_7 — Tue, 16 Sep 2025 04:33:48 GMT

Hi It's says debit adjustment received. But when I called them they told to pay full price as I did and then they would pay it back