topic Re: Credit refund in Account & Billing

Credit refund

donna100967 — Thu, 11 Sep 2025 21:47:50 GMT

I have had an email to say I have a credit on my account but when I call the number and it asks me to put my account number in it cuts me off before I get the chance to type it in. Any advice welcome

Re: Credit refund

Daniel0210 — Fri, 12 Sep 2025 02:21:31 GMT

@donna100967

What did the email say the credit was for?

Are you still a Sky customer?

Is a credit showing on your Sky account?

Are you happy it's a genuine email from Sky?

Re: Credit refund

donna100967 — Fri, 12 Sep 2025 16:04:15 GMT

Hi,

yes it's genuine I can see it on my account but I can't get through to them to claim it back. Just cuts me off before I get my account number typed in.

Re: Credit refund

caesarome — Fri, 12 Sep 2025 16:11:08 GMT

@donna100967

You could try contacting Sky via the number that might be shown under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Credit refund

donna100967 — Mon, 15 Sep 2025 08:33:57 GMT

Thanks for the reply. I couldn't find a number to call only robot chat and when I left a message on the Facebook page to contact me I was immediately contacted by a scammer so be aware. This is exactly the reason I left sky in the first place. Try g to get support from them is a nightmare!

Re: Credit refund

Daniel0210 — Mon, 15 Sep 2025 09:07:55 GMT

@donna100967
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.