topic Re: Refund unable to talk to anyone in Account & Billing

Refund unable to talk to anyone

SFinishing — Mon, 15 Sep 2025 07:13:19 GMT

Hello

I was out of contract with Sky, changed provider and was then charged for another month when I was not receiving the service.

I would like the money refunded but cannot speak to anyone at Sky.

I obviously want to rant about how frustrating this is but just want the path to gettting the money back asap

I have tried all options.

Any help apprecaited.

Cheers

Daniel0210 — Mon, 15 Sep 2025 07:14:53 GMT

How did you cancel?

Did you receive an email from Sky acknowledging the cancellation?

SFinishing — Mon, 15 Sep 2025 07:37:34 GMT

New provider said they would deal with it i think but cannot remember exactly.

I do know I was out of contract on my broadband which meant i did not need to give notice.

PandJ2020 — Mon, 15 Sep 2025 07:54:39 GMT

@SFinishing wrote:
I do know I was out of contract on my broadband which meant i did not need to give notice.

No. A notice period still applies.

Did you get a 'sorry to see you go' mail from Sky? If not, your account may still be active.

Mark39 — Mon, 15 Sep 2025 07:55:10 GMT

@SFinishing wrote:
I do know I was out of contract on my broadband which meant i did not need to give notice.

You still need to give 14 days notice to cancel.