topic Re: My bill in Account & Billing

My bill

Irene077 — Sun, 14 Sep 2025 20:15:27 GMT

My bill is wrong I've not had sky tv for 6,day when I phoned sky I was told i would have £90- off of my next bill the service is terrible the time before it was not working for .2 weeks and I was paying for a service I didn't have if this doesn't get resolved I will cancel my package

Re: My bill

PandJ2020 — Sun, 14 Sep 2025 20:17:01 GMT

@Irene077 wrote:
My bill is wrong I've not had sky tv for 6,day when I phoned sky I was told i would have £90- off of my next bill the service is terrible the time before it was not working for .2 weeks and I was paying for a service I didn't have if this doesn't get resolved I will cancel my package

We're other customers here....

Re: My bill

Mark39 — Sun, 14 Sep 2025 20:23:07 GMT

@Irene077 in what way is your bill wrong?

What has been the problem with your Sky box for the last 6 days?

31 days notice required to cancel.

You can't cancel if you're in contract unless Sky agrees.

Re: My bill

MightyQuinn — Sun, 14 Sep 2025 20:23:18 GMT

Hi @Irene077 Please see Welcome below for information about the community. This is not Sky customer services.

Re: My bill

TimmyBGood — Sun, 14 Sep 2025 20:23:43 GMT

@Irene077 wrote:

when I phoned sky I was told i would have £90- off of my next bill

It seems unlikely that a refund for loss of service would be more than the service cost.

Note that unilateral 'cancellation' is very unwise because it won't be accepted by Sky and consequently debt will accumulate.

Re: My bill

caesarome — Sun, 14 Sep 2025 20:48:03 GMT

@Irene077 wrote:

My bill is wrong I've not had sky tv for 6,day when I phoned sky I was told i would have £90- off of my next bill

How is your bill wrong and does your next bill show this £90 off ?