https://helpforum.sky.com/t5/Account-Billing/Returned-mobile-Still-being-charged/m-p/5085557#M267785 <P>I took out a mobile phone contract in April. I didn't like phone so upgraded. &nbsp;I sent original phone back using a pre paid label from sky. In June I managed to contact someone as I was still being charged for returned phone. &nbsp;I was credited for overpayment but I'm still being charged. Can anyone help please. Chat bot is useless and can't get in contact by phone</P> Sun, 14 Sep 2025 18:49:17 GMT Graciepop 2025-09-14T18:49:17Z https://helpforum.sky.com/t5/Account-Billing/Returned-mobile-Still-being-charged/m-p/5085557#M267785 <P>I took out a mobile phone contract in April. I didn't like phone so upgraded. &nbsp;I sent original phone back using a pre paid label from sky. In June I managed to contact someone as I was still being charged for returned phone. &nbsp;I was credited for overpayment but I'm still being charged. Can anyone help please. Chat bot is useless and can't get in contact by phone</P> Sun, 14 Sep 2025 18:49:17 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-mobile-Still-being-charged/m-p/5085557#M267785 Graciepop 2025-09-14T18:49:17Z https://helpforum.sky.com/t5/Account-Billing/Returned-mobile-Still-being-charged/m-p/5085574#M267791 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4476537">@Graciepop</a>&nbsp;</P> <P>As we are customers here only we can't help other than to suggest filling in this online form to register a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></P> Sun, 14 Sep 2025 19:05:48 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-mobile-Still-being-charged/m-p/5085574#M267791 caesarome 2025-09-14T19:05:48Z