topic Re: Refund post contract cancellation in Account & Billing

Refund post contract cancellation

FAB7 — Fri, 12 Sep 2025 16:06:30 GMT

Hi I cancelled my contracts and returned my equipment. I have been expecting a refund and instead I have a credit. Please refund the monies to my bank account as soon as possible. My DD is still open so there should be no issue there.

Re: Refund post contract cancellation

caesarome — Fri, 12 Sep 2025 16:08:02 GMT

@FAB7

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media about this:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Refund post contract cancellation

FAB7 — Sat, 13 Sep 2025 15:26:54 GMT

Why is it so hard to get the refund and why am I given just a credit? Also why is it so hard to speak to a person and not go round the houses to get a resolution

Re: Refund post contract cancellation

Mark39 — Sat, 13 Sep 2025 15:28:41 GMT

@FAB7 you could always wait for it to be refunded automatically....

Re: Refund post contract cancellation

MightyQuinn — Sat, 13 Sep 2025 15:29:13 GMT

Hi @FAB7 Just in case you are not aware, this is NOT Sky customer services. Please see Welcome below for information about the community.

Re: Refund post contract cancellation

caesarome — Sat, 13 Sep 2025 15:37:59 GMT

@FAB7

What happend when you contacted Sky via social media ?

Re: Refund post contract cancellation

FAB7 — Sun, 14 Sep 2025 10:46:58 GMT

Why should I contact them via these methods? Should I not be automatically refunded as promised? Looking at the many posts I am not alone in this. Sky seems to follow this process quite often and then the ex customer has to chase.

Re: Refund post contract cancellation

caesarome — Sun, 14 Sep 2025 10:59:52 GMT

@FAB7 wrote:

Should I not be automatically refunded as promised?

It will be auto refunded but that cane take weeks upon weeks to be processed so if you are happy to wait then you can do so. Contacting them speeds this up.

Re: Refund post contract cancellation

Mark39 — Sun, 14 Sep 2025 12:31:29 GMT

@caesarome wrote:

@FAB7 wrote:

Should I not be automatically refunded as promised?

It will be auto refunded but that cane take weeks upon weeks to be processed so if you are happy to wait then you can do so. Contacting them speeds this up.

As I already posted.....🙄