topic Re: Issue with Changes on Sky Website in Account & Billing

Issue with Changes on Sky Website

Dunc9999 — Sat, 13 Sep 2025 15:49:54 GMT

Hi Sir/Madam,

I recently tried to make changes to my products on the Sky website, including my billing information. After making the changes, I clicked on the basket and then selected "Confirm Changes." However, I received a message stating, "Sorry, we hit a problem. Please try again." I attempted to do this multiple times but am still facing the same issue.

I would appreciate any assistance in resolving this problem.

Thank you,

Duncan

Re: Issue with Changes on Sky Website

MarkGoldsmith — Sat, 13 Sep 2025 15:55:48 GMT

@Dunc9999 this is a forum of other Sky Customers not a method of contacting Sky customer services.

I'd suggest you either call Sky or reach out to them via the Sky Help Team social media accounts on X or Facebook.

Re: Issue with Changes on Sky Website

Dunc9999 — Sat, 13 Sep 2025 15:57:27 GMT

(groan) ok

Re: Issue with Changes on Sky Website

SKY1992bf — Sat, 13 Sep 2025 15:59:35 GMT

@Dunc9999 what changes are you trying to make

Re: Issue with Changes on Sky Website

Dunc9999 — Sat, 13 Sep 2025 16:03:22 GMT

My bills change for Sky Broadband with Sky Talk Anytime, also including Sky Sports (price reduced from £34 to £29). That's what I click on them.