topic Re: Credit refund after cancellation in Account & Billing

Credit refund after cancellation

Stevetcfs — Sat, 13 Sep 2025 08:47:46 GMT

I would like to get a refund for the credit on my account after cancelling Broadband and Sky TV

Re: Credit refund after cancellation

Mark39 — Sat, 13 Sep 2025 09:01:02 GMT

Contact Sky and they'll arrange it for you. Providing you haven't cancelled your direct debit it should take around 5 days.

Re: Credit refund after cancellation

Stevetcfs — Sat, 13 Sep 2025 09:12:32 GMT

So far been unable to speak to anyone from Sky. The online chat service always says unavailable and I dont feel like I can face being on hold for another hour without response. So was hoping something could be done through here (have seen others passed onto messaging team).

Re: Credit refund after cancellation

Mark39 — Sat, 13 Sep 2025 09:15:48 GMT

@Stevetcfs I'm afraid you'll have to persevere. The messaging service isn't currently available.

Re: Credit refund after cancellation

caesarome — Sat, 13 Sep 2025 09:17:37 GMT

@Stevetcfs

You can also use the social media links at the bottom of the page to make contact with Sky about this. They can also be contacted via Facebook Messenger.