topic New broadband contract offer in Account & Billing

New broadband contract offer

gmhaggis — Fri, 12 Sep 2025 16:18:52 GMT

Just received an offer of a new broadband contract which looks pretty good. I dont currently use Sky Broadband, although I am on Sky Stream. It looks to be the same as avaible to any new customer, so not "exclusive". It requires the usual 24 month contract, and with the vague caveat that price can increase within the contract period.

I assume that I still have the right to cancel after the initial cooling off and before the 24 month term ends, if sky increase the price ? I cant find where this is stated in the T&C's (or even excluded). When I originally signed up for Stream, the T&Cs actually specified how any price increase was calculated, even with %'s over CPI. Can anyone privde a link to such current information for broadband ?

Just to add, it seems common practice now with other providers that they explicly state in their offers what the price increases will be for each of the following 2 Aprils. Sky dont?

Update: Just seen this on Ofcom site

When new rules come into effect, they will prohibit providers from including inflation-linked or percentage-based price rise terms in new contracts.

Providers must draw information about in-contract price rises information to the customer’s attention prominently before they are bound by the contract, in a clear and comprehensible manner (including during a sales call or other verbal sale such as an in-store sale) to enable them to make an informed choice. Providers must also set out when any changes to the monthly price will occur.

Providers may increase their prices during the contract period and the new rules do not restrict their ability to set the level of their prices. However, they will prohibit providers from including inflation-linked, or percentage-based, price rise terms that apply to the Core Subscription Price in new contracts. This will give consumers clarity and certainty about the price they will pay, helping them choose the best deal for their needs.

Thanks.

Re: New broadband contract offer

MarkGoldsmith — Fri, 12 Sep 2025 16:10:51 GMT

@gmhaggis wrote:
Just received an offer of a new broadband contract which looks pretty good. I dont currently use Sky Broadband, although I am on Sky Stream. It looks to be the same as avaible to any new customer, so not "exclusive". It requires the usual 24 month contract, and with the vague caveat that price can increase within the contract period.

I assume that I still have the right to cancel after the initial cooling off and before the 24 month term ends, if sky increase the price ? I cant find where this is stated in the T&C's (or even excluded). When I originally signed up for Stream, the T&Cs actually specified how any price increase was calculated, even with %'s over CPI. Can anyone privde a link to such current information for broadband ?

Just to add, it seems common practice now with other providers that they explicly state in their offers what the price increases will be for each of the following 2 Aprils. Sky dont?

Thanks.

So because Sky don't state the April rises in advance in the contract that means that you can leave penalty free should you wish within 31 days of being informed of the price rise by Sky.

Re: New broadband contract offer

gmhaggis — Fri, 12 Sep 2025 16:31:24 GMT

Thanks. Do you have a link to where thats stated - right to cancel when notified of a not previously informed of price increase ?

Re: New broadband contract offer

MarkGoldsmith — Fri, 12 Sep 2025 16:35:03 GMT

@gmhaggis wrote:
Thanks. Do you have a link to where thats stated - right to cancel when notified of a not previously informed of price increase ?

It's OFCOM regulation in the Uk, an ISP must either state in pound and pence the annual price rise in a contract at the start of the contract or they must allow a penalty free exit within 31 days of implementing a price rise.