https://helpforum.sky.com/t5/Account-Billing/Cancelled-broadband-and-awaiting-refund/m-p/5083730#M267613 <P>I changed broadband supplier back in July and my account has been showing a credit since then. I have not cancelled my direct debit and would like to get this amount refunded.</P> Fri, 12 Sep 2025 14:48:33 GMT Matthewryan28 2025-09-12T14:48:33Z https://helpforum.sky.com/t5/Account-Billing/Cancelled-broadband-and-awaiting-refund/m-p/5083730#M267613 <P>I changed broadband supplier back in July and my account has been showing a credit since then. I have not cancelled my direct debit and would like to get this amount refunded.</P> Fri, 12 Sep 2025 14:48:33 GMT https://helpforum.sky.com/t5/Account-Billing/Cancelled-broadband-and-awaiting-refund/m-p/5083730#M267613 Matthewryan28 2025-09-12T14:48:33Z https://helpforum.sky.com/t5/Account-Billing/Cancelled-broadband-and-awaiting-refund/m-p/5083743#M267615 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4474909">@Matthewryan28</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. They should be able to refund it in&nbsp;</SPAN><SPAN>3-5 WORKING days.</SPAN></P> Fri, 12 Sep 2025 14:57:05 GMT https://helpforum.sky.com/t5/Account-Billing/Cancelled-broadband-and-awaiting-refund/m-p/5083743#M267615 Daniel0210 2025-09-12T14:57:05Z