topic Re: Complaint against sky in Account & Billing

Complaint against sky

Jec1968 — Fri, 12 Sep 2025 14:39:56 GMT

I am in a battle against Sky as for nearly 6 weeks my account has been red flagged for fraud with no experience explanation.

no answer to messages, no reply to phone calls and issue escalated 4 times by Sky customer advisor.

been loyal customer for 23 years and that counts for nothing.

I want to leave Sky and they won't let me do that even

PandJ2020 — Fri, 12 Sep 2025 14:41:02 GMT

Have you logged a complaint?

GD1 — Fri, 12 Sep 2025 14:42:10 GMT

Daniel0210 — Fri, 12 Sep 2025 14:42:20 GMT

You can't complain via the forum. See this link

Jec1968 — Fri, 12 Sep 2025 14:42:26 GMT

Thanks for answer.

yes twice with the promised and never to happen call back within 24hrs

Daniel0210 — Fri, 12 Sep 2025 14:43:56 GMT

You should get an acknowledgment of the complaint, but Sky then have 8 weeks to try to resolve it.

Jec1968 — Fri, 12 Sep 2025 14:46:05 GMT

I've had the acknowledgment email. Ok thanks