topic Re: Legitimate call or scam? in Account & Billing

Legitimate call or scam?

Adethecake — Fri, 07 Feb 2025 11:10:16 GMT

Just had a call from 08** 761 3372 saying they were from Sky.

I was suspicious that the number had been spoofed because of a couple of reasons.

He was very aggressive and kept stating he "had all my details in front of him" but could I confirm them

He wanted to know if I was satisfied with my Sky package and was sure he could do better - again if I could confirm some details.

The thing is we only recontracted with Sky before Christmas at a rate I was happy with (cheaper than previous package)

So why would Sky want to give money away to a recent recontract?

I asked him to email me the best price for my current package... Waits with baited breath.

If the call was genuine, can I suggest if anyone from Sky reads this that they;

Send their customer service staff on a course

Perhaps email saying they can offer a better rate etc. (or just lower our prices...)

Re: Legitimate call or scam?

Daniel0210 — Fri, 07 Feb 2025 11:13:46 GMT

@Adethecake

See this link as per Skys own website

https://www.sky.com/help/articles/received-call-from-08007613372

that's not to say the number can't be spoofed so if you're unsure you were correct in being suspicious but as the link suggests - call Sky back.

Re: Legitimate call or scam?

Adethecake — Fri, 07 Feb 2025 11:46:07 GMT

@Daniel0210 wrote:
@Adethecake
See this link as per Skys own website
https://www.sky.com/help/articles/received-call-from-08007613372
that's not to say the number can't be spoofed so if you're unsure you were correct in being suspicious but as the link suggests - call Sky back.

Thanks @Daniel0210 I found that before posting. If it was legitimate, what annoys me/makes me suspicious is their insistence that I confirm who I am - they called me not the other way round.

Re: Legitimate call or scam?

Daniel0210 — Fri, 07 Feb 2025 11:51:00 GMT

@Adethecake

They need to be able to confirm they are talking to the account holder. With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

Re: Legitimate call or scam?

Adethecake — Fri, 07 Feb 2025 11:54:25 GMT

@Daniel0210 wrote:
@Adethecake
They need to be able to confirm they are talking to the account holder. With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

I like that idea 👍👍 it's sneaky..👍

It would also be good if they asked for, say the third and last letter/number etc. of the password

Re: Legitimate call or scam?

RastaSam — Thu, 13 Mar 2025 14:08:48 GMT

The same thing happened to me today, before I read this. They asked for my password & Mother's maiden name but wouldn't confirm my sky account number. I thought it was a scam. Sky you need to find a way of making these calls without alarming your customers.

Re: Legitimate call or scam?

PandJ2020 — Thu, 13 Mar 2025 14:36:50 GMT

@RastaSam wrote:
I thought it was a scam.

It was.

Sky you need to find a way of making these calls without alarming your customers.

It wasn't Sky.

They asked for my password & Mother's maiden name but wouldn't confirm my sky account number.

Did you give them these details?

Re: Legitimate call or scam?

RastaSam — Thu, 13 Mar 2025 16:12:10 GMT

No I only confirmed my name & address. The number was the one in this site.

Re: Legitimate call or scam?

TimmyBGood — Thu, 13 Mar 2025 18:27:33 GMT

@RastaSam wrote:

The number was the one in this site.

Spoofing caller ID is a trivial software task and routinely carried out by scammers.

Re: Legitimate call or scam?

PANDAEYES1661 — Thu, 17 Apr 2025 09:27:12 GMT

I keep getting calls from them too. They only asked for my name and kept telling me they could see all my details but could not tell me what phone I currently have on contract with them. They are very suspicious.

Re: Legitimate call or scam?

Paul+F+R — Wed, 30 Apr 2025 12:35:11 GMT

Can sky sort themselves out please. First of all could you email your customers to say that in the next few days someone will be contacting you about your account. Then customers would be prepared. I personally, possibly like many others am wary of answering unexpected calls from 0800 numbers. I the email you could also tell us what number will be calling us. I had a call this morning. When the person spoke I was immediately suspicious and disconnected.

Re: Legitimate call or scam?

Adethecake — Wed, 30 Apr 2025 12:55:28 GMT

@Paul+F+R wrote:
Can sky sort themselves out please. First of all could you email your customers to say that in the next few days someone will be contacting you about your account. Then customers would be prepared. I personally, possibly like many others am wary of answering unexpected calls from 0800 numbers. I the email you could also tell us what number will be calling us. I had a call this morning. When the person spoke I was immediately suspicious and disconnected.

Exactly this ^^^

I had another one a couple of weeks ago and he was incredibly rude when I told him I didn't believe he was legitimate.

If Sky do want to reduce my bill, then email me the details and if it's a good offer, I'll sign up for another two years.

If these callers are legitimate, I suggest either @Paul+F+R idea or at the very least Sky need to send the call centre staff on a training course

Re: Legitimate call or scam?

twilight+princess — Wed, 30 Apr 2025 16:49:27 GMT

Tbh Sky couldn't warn its customers if the call offering a discount isn't from them. Chances are it was a scam call. These are currently doing the rounds & usually offer a 40% discount plus a 'free gift'. They then require your account details to process the discount but in reality they're ordering expensive devices.

Re: Legitimate call or scam?

Adethecake — Wed, 30 Apr 2025 16:58:27 GMT

@twilight+princess wrote:
Tbh Sky couldn't warn its customers if the call offering a discount isn't from them. Chances are it was a scam call. These are currently doing the rounds & usually offer a 40% discount plus a 'free gift'. They then require your account details to process the discount but in reality they're ordering expensive devices.

During the last call I had (with the extremely rude guy) I offered to confirm two of the letters from my password and purposely gave one wrong - which he knew was wrong.

So, either Sky are offering to reduce bills and their staff are unprofessional or Sky have had a data breach and customer information has been hacked and they're keeping it quiet...

Re: Legitimate call or scam?

twilight+princess — Wed, 30 Apr 2025 17:39:24 GMT

Yeah that is strange. Did they make any offers similar to what I mentioned?
I know Sky do email with offers when the subscription is about to expire & they do call should a customer cancel.

Re: Legitimate call or scam?

Adethecake — Wed, 30 Apr 2025 19:54:21 GMT

@twilight+princess wrote:
Yeah that is strange. Did they make any offers similar to what I mentioned?
I know Sky do email with offers when the subscription is about to expire & they do call should a customer cancel.

No, only that they could offer a saving if I confirmed my details. I asked them to email me the details, he said he wasn't allowed (by Sky) to email the details...

This is what makes me suspicious that just enough confidential customer information has been obtained/hacked/leaked and that it's a scam.

As I've said before, if it isn't a scam Sky has a very strange idea of customer service training, bear in mind my first one of these calls was a month after renewing my contract at a price I was happy with - it's a strange business ethic to then offer to reduce the price - if it was genuine.

Re: Legitimate call or scam?

twilight+princess — Mon, 05 May 2025 11:11:34 GMT

I've never know Sky to call out of the blue unless a customer has cancelled recently so the call is certainly a scam imo. It's certainly strange if they had your account details, most likely they were hoping you'd give genuine information which they'd take note of.
The only way to know is to phone Sky & ask if they called you on that date.

Re: Legitimate call or scam?

Phil707 — Mon, 11 Aug 2025 18:44:54 GMT

I had all the above just now and last week.

if the want to save us money,why not just do it and then tell us by email

and not stress me out with a possible scam .

who reduces your bill when you have a contract anyway.....

Re: Legitimate call or scam?

Mrsbeck — Thu, 28 Aug 2025 18:19:39 GMT

Just had a call from this number and so rude. Asked for my name and as I thought a scam I said you must have my name and he said yes I do and repeated my name.

Then asked for my address so I did the same.

Then asked for my password and being honest I don't know it. Then said what's your mother's maiden name and I refused to give it. He then tried to guilt shame how he cannot help me save money then, ummm you rang me and I am still well within in 18m extiornately priced contract.

Re: Legitimate call or scam?

fedupdaily — Fri, 12 Sep 2025 14:15:41 GMT

I've just received an unsolicited call alleging to be from Sky with caller ID showing the number 0800 761 3372; a number that online research suggests could be a legitimate Sky number? The caller was offering a better deal on my Sky TV package. I thought it odd because I've only very recently renewed my contract (for a further 24 months) and so immediately suspected a scam. ...After all, it's illogical for Sky to have agreed a deal only to then call me up offering an even better (cheaper) deal, is it not? I challenged the caller by asking him to confirm the date of my latest renewal. Within seconds he was able to tell me. Wow! ...So I'm thinking there are only two possibilities at play here: Either Sky is trying to bankrupt itself (most unlikely); or Sky has suffered a data breach (leak) that either it doesn't know about or isn't admitting to. Such a breach could be anything from the professional highjacking of the entire of Sky's customer database down to lone rat insider operatives skimming and passing on customer intel on a lesser but still opportunistic level. ...If the caller truly was from Sky then I guess the joke's on me. But I'd rather be safe than sorry every time. ...I understand that when it comes to so-called Customer Service then Sky is rather keen on the use of call centres on the sub continent. But surely to God it wouldn't use the same or similar vehicle for Sales and Marketing, would it? ...Unless, of course, it's trying to bankrupt itself after all.