topic Re: Changing suppliers in Account & Billing

Changing suppliers

Wullamurr+young — Fri, 12 Sep 2025 13:38:35 GMT

I can't afford the current account and I'm thinking of changing to a supplier I can afford

Re: Changing suppliers

MightyQuinn — Fri, 12 Sep 2025 13:40:27 GMT

Hi @Wullamurr+young Has your minimum term expired?

Re: Changing suppliers

Mark39 — Fri, 12 Sep 2025 13:43:00 GMT

@Wullamurr+young wrote:

I can't afford the current account and I'm thinking of changing to a supplier I can afford

@Wullamurr+young that's the smart thing to do. 14 days notice required for phone and broadband 31 days notice required for everything elsel

Re: Changing suppliers

Daniel0210 — Fri, 12 Sep 2025 13:49:37 GMT

@Wullamurr+young
TV

The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).
▪️

Broadband/Talk

If you cancel before your contract ends (minimum term), you might have to pay an early termination charge (Sky will notify you if you do and the amount).

Re: Changing suppliers

Wullamurr+young — Fri, 12 Sep 2025 13:49:41 GMT

Yes I've had my account over five years,the bills keep going up,I can't afford my current account,also I only use WiFi,nothing else

Re: Changing suppliers

Daniel0210 — Fri, 12 Sep 2025 13:51:53 GMT

@Wullamurr+young wrote:

Yes I've had my account over five years,the bills keep going up

@Wullamurr+young

Prices can increase for a number of reasons…
changing your subscription,
the annual price increase (April in the UK),
your discounts have ended,
or a combination of those.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

Re: Changing suppliers

gmhaggis — Fri, 12 Sep 2025 14:07:15 GMT

Regarding a broadband contract, I thought you had the legal right to cancel within so many days of being notified of any price increase within your contract period ?

Re: Changing suppliers

PandJ2020 — Fri, 12 Sep 2025 14:08:29 GMT

@gmhaggis wrote:
Regarding a broadband contract, I thought you had the legal right to cancel within so many days of being notified of any price increase within your contract period ?

Yes, but discounts expiring are not a price increase. But this will be 'out of contract' anyway so you can leave.