topic My equipment has already been returned in Account & Billing

My equipment has already been returned

Terry135 — Fri, 12 Sep 2025 11:50:09 GMT

Hi my equipment was returned in August with my WIFI equipment as explained to the chap during my last call.

Re: My equipment has already been returned

Daniel0210 — Fri, 12 Sep 2025 12:04:06 GMT

@Terry135
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: My equipment has already been returned

caesarome — Fri, 12 Sep 2025 12:07:39 GMT

@Terry135

Have you been told you haven't returned the equipment, if so this does happen so give Sky a call and give them the tracking number you have in the proof of posting receipt then they should be able to update it to show you have returned them.