topic Re: Sky return charges error in Account & Billing

Sky return charges error

broomy23 — Thu, 11 Sep 2025 20:10:09 GMT

We've been charged for not returning our Sky Q mini boxes despite having proof of postage. More worryingly, we have also been charged for 3 hub extenders despite having an internet contract with Sky.

Fed up of Sky's customer service after they made multiple UK call centres redundant and the retention offers which don't match what is available through legal streaming services.

Re: Sky return charges error

caesarome — Thu, 11 Sep 2025 20:40:51 GMT

@broomy23

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295