topic Re: Can't submit a Move Home request in Account & Billing

Can't submit a Move Home request

draig123 — Thu, 11 Sep 2025 18:59:08 GMT

I am moving home, but when I click on the Move Home option, it asks me if I want to amend existing request. I do not have an existing request. Totally stumped now what to do next.

Re: Can't submit a Move Home request

MightyQuinn — Thu, 11 Sep 2025 19:14:49 GMT

Hi @draig123 What happens if you select Yes?

Re: Can't submit a Move Home request

draig123 — Fri, 12 Sep 2025 08:41:37 GMT

If I click yes it tells me I don't have a home move scheduled

Re: Can't submit a Move Home request

caesarome — Fri, 12 Sep 2025 09:12:12 GMT

@draig123

Tne only way around this will be to contact Sky. So under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295