topic Re: Getting too expensive in Account & Billing

Getting too expensive

Jgroves1210 — Thu, 11 Sep 2025 18:24:26 GMT

The bills are getting too high . They are planning removing my free netflix and charging my 10.99 a month . This is ridiculous. The skyQ box keeps failing and it takes ages to reconnect . I'm seriously thinking of leaving

Re: Getting too expensive

caesarome — Thu, 11 Sep 2025 18:27:59 GMT

@Jgroves1210 wrote:
I'm seriously thinking of leaving

31 days notice is required to give Sky to cancel and when you return the equipment make sure you get and keep the proof of posting receipt.

Re: Getting too expensive

MightyQuinn — Thu, 11 Sep 2025 18:32:54 GMT

@Jgroves1210 wrote:
I'm seriously thinking of leaving

Hi @Jgroves1210 There is nothing we can do to help you with the expenses, but here is how to cancel

Re: Getting too expensive

Jgroves1210 — Thu, 11 Sep 2025 19:05:42 GMT

Thanks for the welcome.

I've already got the how to cancel info but thank you.

2 years ago it was 89 amonth and now it's 138.50 a month . Service is awful tv and Internet always crashing etc.

Already pricing up my move .

Tried to call them and they shut at 8pm !. When other companies have a 24hr customer services

Re: Getting too expensive

TimmyBGood — Thu, 11 Sep 2025 21:23:12 GMT

@Jgroves1210 wrote:
They are planning removing my free netflix and charging my 10.99 a month. This is ridiculous.

Netflix has never been 'free' through Sky: it's why Ultimate TV costs more than Signature.

£10.99 is the cost to upgrade bundled Netflix 'Standard with Adverts' (two screens / HD) to Netflix 'Premium' (four screens / UHD)

Previous Netflix tiers such as 'Basic' and their associated upgrades no longer exist, and customers are migrated automatically at the end of the relevant minimum contract term.

Re: Getting too expensive

2muchTV — Fri, 12 Sep 2025 04:23:34 GMT

@Jgroves1210 I assume broadband is included in your £138 monthly bill, if not 😱

Sky TV is great to have but it isn't a necessity or utility. There are alternatives eg streaming devices, freesat box.

I am also leaving Sky Stream for Now TV when my contract ends, as it is cheaper and I don't like long contracts.

I subscribe to 1 streaming service per month (eg Netflix, Prime, Apple tv et al) to binge watch a full series, then switch.

In fact the only streaming service I keep ongoing is YouTube Premium.

Re: Getting too expensive

Jgroves1210 — Fri, 12 Sep 2025 08:13:20 GMT

Actually 2 yrs ago you got netflix free if you had sky cinema that's one of the reasons we went with them also paramount.

I do know what I signed my contract as thank you for your input tho