topic Re: My Sky not authorised in Account & Billing

My Sky not authorised

inch03 — Tue, 18 Feb 2025 08:11:03 GMT

I have always used the My Sky App but recently it logged me out and I haven't been able login since, the message is:

Your account is not authorised to access the My Sky App

I have called to try to resolve this, I was advised to change my password, uninstall and reinstall the app, make sure the software on my phone was up to date, and restart my phone. I have done all of this but I still cannot log in to the app.

Does anyone have a suggestion for this? Thank you

Re: My Sky not authorised

Addie15 — Tue, 18 Feb 2025 10:00:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My Sky not authorised

Sencrgn — Thu, 11 Sep 2025 13:52:45 GMT

This is what I get when I try to log into MySky app. I have also tried uninstalling installing changing password & contacting sky with no luck.

Re: My Sky not authorised

caesarome — Thu, 11 Sep 2025 15:14:38 GMT

@Sencrgn

Are you new or a returning customer to Sky ?