topic Re: Broadband in Account & Billing

Broadband

AdviraTurtin — Thu, 11 Sep 2025 14:29:22 GMT

Hello my broadband has been restricted I need help in reinstalling the broadband and made an extension till the 26th of this month

Re: Broadband

AdviraTurtin — Thu, 11 Sep 2025 14:31:02 GMT

I need help to reinstall my broadband and help with and extension till the 26th of this month

Re: Broadband

Daniel0210 — Thu, 11 Sep 2025 14:31:47 GMT

Sky don't do extensions @AdviraTurtin

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription.

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Broadband

PandJ2020 — Thu, 11 Sep 2025 14:31:50 GMT

If it's been restricted due to lack of payment then it won't be restored until the outstanding balance is cleared into your account.

Re: Broadband

MightyQuinn — Thu, 11 Sep 2025 14:31:55 GMT

Hi @AdviraTurtin I'm afraid that you are not talking to Sky here, please see Welcome below on information about the community.