topic Re: Refund on old account in Account & Billing

Refund on old account

Sapper42 — Thu, 11 Sep 2025 14:03:58 GMT

I have had an email detailing a outstanding credit which can be refunded but I no longer have an active Sky account. How can I organise for this to be processed?

Re: Refund on old account

Mark39 — Thu, 11 Sep 2025 14:09:49 GMT

Follow the instructions in the email.

Re: Refund on old account

Sapper42 — Thu, 11 Sep 2025 14:15:56 GMT

Thank you for this... My old account number is not recognised by the automated system and ther is no way to speak to a human about it.

Re: Refund on old account

Mark39 — Thu, 11 Sep 2025 14:26:01 GMT

Try not responding to the bot when you call. Or you could try a private online chat via Sky's social media advisers?

https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295