Refunding my old account

FrustratedDwarf — Thu, 11 Sep 2025 14:15:00 GMT

Hi there,

I have recieved an email saying that I have some money that needs to be refunded to me in an old account. It has a phone number in the email- which I have called, but it only gives me the option to recieve the money by cheque and I no longer live at the address

What should I do?

Re: Refunding my old account

caesarome — Thu, 11 Sep 2025 15:12:43 GMT

@FrustratedDwarf

This has happened as there i no payment method setup on the Sky account.

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

topic Refunding my old account in Account & Billing

Refunding my old account

Re: Refunding my old account