https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5082631#M267461 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4474012">@Chelseaxx</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue. They should be able to refund it in 3-5 WORKING days.&nbsp;</SPAN></P> Thu, 11 Sep 2025 12:47:07 GMT Daniel0210 2025-09-11T12:47:07Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5082629#M267460 <P>I cancelled my sky services in July. I have credit on my account. When will this be returned? My DD is still set up. It says up to 6 weeks online and it's been longer than that time frame.</P> Thu, 11 Sep 2025 12:45:07 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5082629#M267460 Chelseaxx 2025-09-11T12:45:07Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5082631#M267461 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4474012">@Chelseaxx</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue. They should be able to refund it in 3-5 WORKING days.&nbsp;</SPAN></P> Thu, 11 Sep 2025 12:47:07 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5082631#M267461 Daniel0210 2025-09-11T12:47:07Z