topic Re: Compensation in Account & Billing

Re: Compensation

Angieeeeee — Mon, 14 Jul 2025 13:44:04 GMT

I want my compensation transferred into my bank account

Re: Compensation

SKY1992bf — Mon, 14 Jul 2025 13:51:28 GMT

@Angieeeeee wrote:
I want my compensation transferred into my bank account

@Angieeeeee You would have to call sky and ask but normally it's a credit against future bills with sky under no obligation to offer anything else

Re: Compensation

Angieeeeee — Wed, 10 Sep 2025 23:00:39 GMT

This is false information. They must comply under uk consumer law to transfer the compensation into your bank upon request.

Re: Compensation

MarkGoldsmith — Thu, 11 Sep 2025 06:40:46 GMT

@Angieeeeee wrote:
This is false information. They must comply under uk consumer law to transfer the compensation into your bank upon request.

That's incorrect, for example if the compensation is related to your broadband service the voluntary OFCOM scheme which Sky and other ISPs sign up to states that the compensation at a minimum has to be provided as credit against your account, and that whilst you can ask the ISP to refund directly to your bank account they don't necessarily have to agree and that this conversation needs to happen prior to the compensation being paid.

@Angieeeeee which part of uk consumer law is stating that compensation needs to be directly to a bank account, as your claim is implying that OFCOM's own voluntery compensation scheme breaches UK law?

Re: Compensation

Daniel0210 — Thu, 11 Sep 2025 06:55:08 GMT

@Angieeeeee

Paragraph 27 in the below is relevant here

https://www.ofcom.org.uk/siteassets/resources/documents/consultations/uncategorised/98684---automatic-compensation/associated-documents/industry-code-of-practice-for-automatic-compensation-2024-v1.pdf?v=392135