Email stating I'm due credit refund

Hannahbanana — Wed, 10 Sep 2025 16:27:35 GMT

Hi all, Is this a scam? I got an email from Sky stating Sky owe me £20. The number is an automated line and it doesn't allow me to enter my Sky ID to go any further. Has anyone else received similar? Email below:

"We're writing to let you know that after checking our records we can see that there is an outstanding credit of £20.77 on your account.

We'd like to organise refunding this amount back to you as soon as possible. To do this, we need you to give us a quick call so we can confirm that the details we have for you are still correct.

Please call us on [removed] which is free to call from any UK landline number, so that we can arrange refunding your credit."

Thanks!

Moderator Notes: Removed phone number

Re: Email stating I'm due credit refund

Mark39 — Wed, 10 Sep 2025 16:48:12 GMT

That's quite possibly genuine. You can check by logging in to your Sky billing to see if your account is indeed £20.77 in credit.

topic Email stating I'm due credit refund in Account & Billing

Email stating I'm due credit refund

Re: Email stating I'm due credit refund