topic Re: Restricted access on mysky app. in Account & Billing

Restricted access on mysky app.

Cd252 — Wed, 10 Sep 2025 09:50:08 GMT

I am going around in circles trying to access my information on mysky app, and online I cannot access paid bills or view manage account. I get constant error messages, or restricted access when I try to view bills etc.

Re: Restricted access on mysky app.

GD1 — Wed, 10 Sep 2025 09:55:31 GMT

@Cd252 Are you using the Sky ID when logging on?

Re: Restricted access on mysky app.

Cd252 — Wed, 10 Sep 2025 10:03:06 GMT

Hi thank you for reaching out.

I am using my email and password I have for sky as that is what I was asking for so I take it I should be putting in my sky1D instead? Where it asks for email?

Re: Restricted access on mysky app.

caesarome — Wed, 10 Sep 2025 12:18:26 GMT

@Cd252

To access the billing you need to be using your primary Sky ID so give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Restricted access on mysky app.

Cd252 — Wed, 10 Sep 2025 14:50:43 GMT

Will do that thank you