topic Re: Discount in Account & Billing

Discount

BarrySmith2 — Wed, 10 Sep 2025 13:14:04 GMT

Just had a call regarding been given a 30% discount on my bill due to poor reception and customers leaving sky. Is this a legitimate call or scam as I gave no details.

Re: Discount

Daniel0210 — Wed, 10 Sep 2025 13:18:18 GMT

@BarrySmith2

They try to obtain sufficient details so that they can order an expensive mobile phone under your details which subsequently gets sent to your address. The scammers then recontact you saying they've made a mistake and to send it to a (non Sky) address. They then have the device and you have the bill.

With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should in my opinion) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

See this link for the advice from Sky

https://www.sky.com/help/articles/account-takeover

Re: Discount

BarrySmith2 — Wed, 10 Sep 2025 13:29:52 GMT

Cheers Daniel I had a feeling something wasn't right as sky never normally ring offering a discount. Thank you for your help