topic Re: Incorrect bill total as agreed in Account & Billing

Incorrect bill total as agreed

Stul71 — Wed, 10 Sep 2025 10:16:02 GMT

It was agreed over the phone that my new monthly bill would be £161 but is showing future payments to be £169.50.

why is this?

Re: Incorrect bill total as agreed

Daniel0210 — Wed, 10 Sep 2025 10:20:25 GMT

Could the next bill be for a period greater than the normal month in duration? Have a look at Novembers bill and see if it reflects the amount you're expecting.

Re: Incorrect bill total as agreed

caesarome — Wed, 10 Sep 2025 12:14:57 GMT

@Stul71

When did you agree this, was it today as it can take a little while for the billing to catch up in suitations like this.

Re: Incorrect bill total as agreed

Stul71 — Wed, 10 Sep 2025 14:39:41 GMT

Agreed a couple of weeks ok but still shows £169.50 throughout the coming months