Credit balance refund

AndyC11 — Wed, 10 Sep 2025 11:15:18 GMT

I switched my broadband from Sky in July and yet the direct debit payment was still taken in August. My account is now showing credit, but it has not been refunded. I've returned the equipment and Sky have acknowledged it's receipt. It's now been over 6 weeks since the switch date and the payment method is still set up. How do I get the credit balance refunded?

Re: Credit balance refund

Daniel0210 — Wed, 10 Sep 2025 11:17:28 GMT

@AndyC11

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.

topic Credit balance refund in Account & Billing

Credit balance refund

Re: Credit balance refund