Broadband change payment method unsuccessful

Bearcake — Wed, 10 Sep 2025 10:13:42 GMT

I have Sky Broadband, which I automatically pay monthly via card. My card expired recently, so the most recent automatic payment didn't go through.

As soon as I got the notification, I paid it manually, using my new card details. It worked.

But then I tried updating the payment method, and it just keeps coming up with:

"Change payment method unsuccessful. Your current payment method has not changed due to an unexpected error. Please try again."

I know that it isn't the new card that's the issue, because I was able to manually pay the latest bill with it. My bank statement is showing that that payment has come out, and Sky's website is showing that the payment has been received. So no issues there.

But obviously I don't want to have to do that every month – and I DEFINITELY don't want to potentially be hit with any late fees, as a result of Sky's website not working!

Any idea as to why it won't accept my new card details as a permanent payment method? I can't think of any reason as to why it won't stick.

I would call Sky up, but I'm hard of hearing so phone calls are difficult for me.

(Also, please don't advise me to change it to a direct debit, I don't trust Sky not to take more than I've authorised 😅)

Thanks for reading!

Re: Broadband change payment method unsuccessful

GD1 — Wed, 10 Sep 2025 10:16:02 GMT

@Bearcake If you used it to pay recently it should already be in Sky's systems, I would wait for payment to fully clear before trying to update the payment date.

Re: Broadband change payment method unsuccessful

Bearcake — Wed, 10 Sep 2025 16:31:42 GMT

What do you mean update the payment date? It's the payment method that I'm trying to change.

topic Broadband change payment method unsuccessful in Account & Billing

Broadband change payment method unsuccessful

Re: Broadband change payment method unsuccessful

Re: Broadband change payment method unsuccessful