topic Re: Full bill breakdown for switch in Account & Billing

Full bill breakdown for switch

Karencallaby — Tue, 09 Sep 2025 20:25:25 GMT

Hi hope someone can help , I've switched to EE to save costs due to recent separation.
you have to have a name , address , account number, date of cancellation, showing full amendment and price of early termination sent to EE via pdf to claim back early termination fees which I've tried doing this as explained by sky use toolbar if using mobile phone to get pdf but honestly it doesn't give the fully detailed information required and EE won't accept it . I've phoned sky at least 6 times last being Friday in which they said they would send an email with all I asked for requested within 2 days and still nothing. Anyone else had the same problem trying to get there last detailed bill for switch over

Re: Full bill breakdown for switch

Mark39 — Tue, 09 Sep 2025 20:30:28 GMT

I doubt Sky will send you anything more than is shown in your bill, I'm afraid.

Re: Full bill breakdown for switch

Karencallaby — Tue, 09 Sep 2025 20:31:25 GMT

It's so annoying because it doesn't even show the termination date

Re: Full bill breakdown for switch

caesarome — Tue, 09 Sep 2025 20:40:50 GMT

@Karencallaby wrote:

sky use toolbar if using mobile phone

Not sure what you mean by this or how you are accessing the bill but if you select the download option here that will be the best you get from Sky:

https://www.sky.com/bill/tv-broadband-talk

Re: Full bill breakdown for switch

Karencallaby — Wed, 10 Sep 2025 07:49:27 GMT

I've done that but they won't accept it ! Apparently it doesn't show termination date

Re: Full bill breakdown for switch

caesarome — Wed, 10 Sep 2025 09:20:02 GMT

I'm afraid that is all you will get from Sky.