https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5081194#M267268 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4472883">@Jackgrigg</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> Wed, 10 Sep 2025 06:12:01 GMT Daniel0210 2025-09-10T06:12:01Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5081187#M267267 <P>Hi everyone&nbsp;</P><P>&nbsp;</P><P>I recently cancelled my sky broadband on 01/09/2025 due to switching &nbsp;<BR /><BR /></P><P>I can see I have a credit balance of £31.03 still on that account.&nbsp;</P><P>&nbsp;</P><P>is there anyway I can get this refunded? As it just says it will go towards my next bill.</P><P>&nbsp;</P><P>kind regards</P><P><BR />jack&nbsp;</P> Wed, 10 Sep 2025 05:34:03 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5081187#M267267 Jackgrigg 2025-09-10T05:34:03Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5081194#M267268 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4472883">@Jackgrigg</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> Wed, 10 Sep 2025 06:12:01 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5081194#M267268 Daniel0210 2025-09-10T06:12:01Z