Payment

Andreabenson — Wed, 10 Sep 2025 00:30:32 GMT

My husband justed came out of work

Re: Payment

GD1 — Wed, 10 Sep 2025 01:20:03 GMT

@Andreabenson wrote:
My husband justed came out of work

Ok? Do you have a question?

No one can help based on such limited information.

Re: Payment

Daniel0210 — Wed, 10 Sep 2025 04:41:10 GMT

@Andreabenson wrote:
My husband justed came out of work

@Andreabenson

If you're saying you are struggling to pay then if your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Payment

peter-marlow+1966 — Wed, 10 Sep 2025 05:25:48 GMT

Andreabenson

If your husband has just come out of work and you are going to have difficulties paying your sky subscription then the best thing to do is call sky and talk with them about your situation, we are all just fellow customers on here like yourself

topic Payment in Account & Billing

Payment

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