topic Re: Issues with Sky ID in Account & Billing

Issues with Sky ID

Rach94 — Tue, 09 Sep 2025 13:16:39 GMT

Hello, I am unable to access my sky account. I can't see my bills or make any changes. Ive called several times and all they seem to tell me is the sky id im logging in with is set to being a primary ID and it should work, however it isnt.

Re: Issues with Sky ID

caesarome — Tue, 09 Sep 2025 16:54:18 GMT

@Rach94

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Issues with Sky ID

Rach94 — Tue, 09 Sep 2025 19:29:54 GMT

Unfortunately that doesn't work, it just keeps saying an error has occurred please try again later everytime I try to put my postcode in to locate an account

Re: Issues with Sky ID

caesarome — Tue, 09 Sep 2025 20:45:40 GMT

@Rach94

It might be worth contacting Sky via social media tomorrow about this to see if they can help:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Issues with Sky ID

Rach94 — Tue, 09 Sep 2025 23:03:11 GMT

Thank you for all your help - I am all sorted now. It was literally as simple as putting my phone into desktop mode on Google then putting the postcode in