topic Re: Donna in Account & Billing

Donna

Donx244997 — Tue, 09 Sep 2025 12:36:13 GMT

Im struggling to pay my bills i am selling my house so all bills will be paid im down sizing

could i get a payment holiday please

Re: Donna

caesarome — Tue, 09 Sep 2025 12:38:41 GMT

Payments holidays only apply to something you have on credit with Sky so either Sky Mobile or Sky Glass so if you have either of these then you will have to call Sky about this.

Re: Donna

GD1 — Tue, 09 Sep 2025 12:39:31 GMT

@Donx244997 Sky only offer payment holidays on Mobile phones & Glass TV credit agreements https://www.sky.com/help/your-account/cost-of-living/articles/sky-payment-holiday

Re: Donna

Daniel0210 — Tue, 09 Sep 2025 12:41:04 GMT

@Donx244997

If it's NOT for a mobile or Glass subscription, then if your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

Re: Donna

Daniel0210 — Tue, 09 Sep 2025 17:22:48 GMT

@Donx244997

Your duplicate thread asking the same has been removed. You've received advice on payment holidays on this thread.