topic Re: Is this a scam call and message in Account & Billing

Is this a scam call and message

MP159 — Tue, 09 Sep 2025 10:45:31 GMT

I have received a call from

numberclaiming to be sky re a provisional installation date of new broadband. I have also received a what's app message saying my full fibre is ready to be installed.

I have updated my broadband when I reviewed my package earlier in the year , Can you confirm if this is a scam?

I have tried the chat bot, and called using the 150 number on my land line and called the help number listed on the community but have still failed to speak to someone to clarify.

from an unhappy customer.

Re: Is this a scam call and message

GD1 — Tue, 09 Sep 2025 10:49:12 GMT

@MP159 As we are all customert here we can't confirm anything.

Are you currently on FTTC? If you check thus link and post back the results (remove any address/cabinet data) we may be able to advise further https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Is this a scam call and message

caesarome — Tue, 09 Sep 2025 12:37:03 GMT

@MP159

Could it be related to this:

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost