Compensation

Aoife101 — Mon, 08 Sep 2025 16:18:58 GMT

I have been without broadband for 15 days, landline intermittent, tv channels worked but no Netflix, catch up, sky cinema etc.

Used teh my Sky app. Said outage in the area would take a few days to fix. 15 days later it's now fixed. I rang Sky yesterday for an update and they said when it's fixed ring and Sky will calculate how many days for compensation.

now been on the phone 45 mins..... 1st offer £32 , 2nd offer £124, 3rd offer £16..... this is due to being passed from department to department as I no one understood what I was trying to say about being without all three services!

still on hold and not resolved as I type!!!! 😡

Re: Compensation

caesarome — Mon, 08 Sep 2025 16:24:47 GMT

@Aoife101

This link explains about compensation credit:

https://www.sky.com/help/articles/auto-compensation

After you’ve told us your broadband and/or talk isn’t working at all, we have two full working days to fix it. If it’s not fixed, we’ll pay you £9.98 for each day until it is.

However as you can see it starts from the third working day so will be less than than 15 days calculated depending on when it first went down and when you reported it to Sky..

topic Compensation in Account & Billing

Compensation

Re: Compensation