topic Re: Refund in Account & Billing

Refund

Vicki65 — Mon, 08 Sep 2025 14:17:10 GMT

How do I contact sky to get a credit refund, I left sky on 19th May 2025 but I cant get the refund put back to my bank.

Re: Refund

Daniel0210 — Mon, 08 Sep 2025 14:18:57 GMT

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.

Re: Refund

Vicki65 — Mon, 08 Sep 2025 14:22:19 GMT

Thank you for quick response, I have tried looking for a phone number to contact sky but I cant find one. Do you know the number I could call please

Re: Refund

Daniel0210 — Mon, 08 Sep 2025 14:32:30 GMT

@Vicki65
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.