https://helpforum.sky.com/t5/Account-Billing/Can-t-complete-order-online-message/m-p/5079639#M267107 <UL><LI>Everytime I try to amend my account online e.g. change tv package or upgrade phone I get an error message saying&nbsp;<P><SPAN>'Unfortunately, we can't complete your order online'.</SPAN></P></LI><LI><SPAN>I can call up and make changes but it's really frustrating not being able to use the app or online account. Any ideas why this is happening?</SPAN></LI></UL> Mon, 08 Sep 2025 11:20:11 GMT Alidee1 2025-09-08T11:20:11Z https://helpforum.sky.com/t5/Account-Billing/Can-t-complete-order-online-message/m-p/5079639#M267107 <UL><LI>Everytime I try to amend my account online e.g. change tv package or upgrade phone I get an error message saying&nbsp;<P><SPAN>'Unfortunately, we can't complete your order online'.</SPAN></P></LI><LI><SPAN>I can call up and make changes but it's really frustrating not being able to use the app or online account. Any ideas why this is happening?</SPAN></LI></UL> Mon, 08 Sep 2025 11:20:11 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-complete-order-online-message/m-p/5079639#M267107 Alidee1 2025-09-08T11:20:11Z https://helpforum.sky.com/t5/Account-Billing/Can-t-complete-order-online-message/m-p/5079692#M267120 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471486">@Alidee1</a>&nbsp;</P> <P>As we are customers here then we can't say why this is happening I'm afraid so when you call up ask Sky to look into this for you.</P> Mon, 08 Sep 2025 12:14:44 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-complete-order-online-message/m-p/5079692#M267120 caesarome 2025-09-08T12:14:44Z https://helpforum.sky.com/t5/Account-Billing/Can-t-complete-order-online-message/m-p/5224084#M284317 <P>Yeap I get the same message. Really annoying</P> Wed, 04 Mar 2026 15:37:27 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-complete-order-online-message/m-p/5224084#M284317 RAYWINTERS 2026-03-04T15:37:27Z