Return sky equipment

Jpgrady1 — Mon, 08 Sep 2025 10:57:19 GMT

I have recently left sky. It was costing to much.

Also have just moved house. And the return box was sent to my old address even though I told sk my new address.

I phone sky to get a new box sent out and apparently that was going to happen. But the post women turned up the next day with just a label. So I just used a box and she put the label on it. That was a few weeks ago now. But I just got an email asking me to send back my sky equipment or ill be billed.

Re: Return sky equipment

Daniel0210 — Mon, 08 Sep 2025 11:18:37 GMT

@Jpgrady1
If you’ve successfully cancelled Sky should send out returns packaging (only to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

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So have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Messenger or social media to try to get this sorted out. Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic Re: Return sky equipment in Account & Billing

Return sky equipment

Re: Return sky equipment