topic Re: How to speak to a real person? in Account & Billing

How to speak to a real person?

RKG1994 — Thu, 27 Mar 2025 12:57:59 GMT

Hello, I have spent days now trying to find a way to speak to a person at Sky and not some automated phone number.

I had previously managed to get through a couple weeks ago as a new customer, but nothing I have tried since has worked. I have tried to tell the automated system that I want to speak to an advisor, and also been more specific by stating "instructions for engineer".

I am supposed to be getting Sky Broadband installed tomorrow and in my initial call I did not tell the advisor that the property I want this to be done on, is a third-storey flat and so it will need to be a ladder-trained engineer who can bring a ladder.

I've recently tried this as though I'm a new customer again and during the automated monologue it stated that all the advisors are in "essential training". This isn't helpful in the slightest.

Re: How to speak to a real person?

PandJ2020 — Thu, 27 Mar 2025 13:04:31 GMT

Try saying nothing

Re: How to speak to a real person?

caesarome — Thu, 27 Mar 2025 13:07:27 GMT

@RKG1994

Do you already have a landline into your property ?

Re: How to speak to a real person?

Mark39 — Thu, 27 Mar 2025 13:22:09 GMT

@RKG1994 why would a ladder be needed?

Re: How to speak to a real person?

taipaN21 — Sun, 10 Aug 2025 12:22:03 GMT

I haven't received any equipment from you and haven't agreed for any subscription yet I'm receiving a threat of late payment from whoever this is

Re: How to speak to a real person?

PandJ2020 — Sun, 10 Aug 2025 12:25:33 GMT

@taipaN21 wrote:
I haven't received any equipment from you

Not us - we're other Sky customers here.

Perhaps you can explain in more detail or call Sky?

Re: How to speak to a real person?

caesarome — Sun, 10 Aug 2025 12:28:18 GMT

@taipaN21 wrote:

and haven't agreed for any subscription yet I'm receiving a threat of late payment from whoever this is

@taipaN21

What service have you signed up to Sky with, Broadband, TV and when was you activation/installation date ?

Re: How to speak to a real person?

Fitzpatrick72 — Mon, 08 Sep 2025 10:49:49 GMT

I have had my broadband disconnected and have phoned repeatedly to resolve this problem as I need to actually speak with a advisor as I asked for a direct debit to be set and now your going back on your contract of 35 per month deal as hitting my account on different days so now what's going on as I be en overcharged so can someone please call me

Re: How to speak to a real person?

Daniel0210 — Mon, 08 Sep 2025 11:22:14 GMT

@Fitzpatrick72

No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are.

Your post is a bit unclear. Are your services restricted due to you missing a payment?

Re: How to speak to a real person?

caesarome — Mon, 08 Sep 2025 12:17:39 GMT

@Fitzpatrick72 wrote:

as I asked for a direct debit to be set

@Fitzpatrick72

You can do this yourself via the MySky app on a mobile device or online here:

https://www.sky.com/bill/tv-broadband-talk