topic Re: Contract renewal in Account & Billing

Contract renewal

Michele27 — Sat, 06 Sep 2025 13:02:58 GMT

On our account, we can see this message:However, when we called to discuss this, we were told that to sign up to a new fixed term contract, or otherwise make any changes to our current rolling monthly package, would only cause our currently monthly price to increase. How is this "saving me money"?

Re: Contract renewal

MightyQuinn — Sat, 06 Sep 2025 13:14:36 GMT

@Michele27 wrote:
How is this "saving me money"?

Hi @Michele27 In what context? No doubt you are assuming compared to your previous contract. Whereas Sky, are probably comparing it against the full list price, i.e. the discounts are saving you money. (Note, cannot see the image yet).

Re: Contract renewal

Michele27 — Sat, 06 Sep 2025 13:24:48 GMT

The image I posted (from Sky's website under my account page) says "You're now on rolling monthly contracts for your Sky TV and Broadband & Talk Services. We can help you save money when you renew your Sky contracts on a fixed term basis with our exclusive 24 month offer". So I assumed from this that if I sign up for a 24 month contract, I'm being offered the opportunity to benefit from a lower monthy charge compared to what I'm paying right now (as a rolling, out of contract customer). But having called Sky direct, I was told that in fact, by renewing, I'd have a monthly charge that is higher than what I'm currently paying. What's my incentive to do that?

Re: Contract renewal

Mark39 — Sat, 06 Sep 2025 13:29:45 GMT

@Michele27 have you checked your future Sky bill estimates?

Re: Contract renewal

Michele27 — Sat, 06 Sep 2025 14:17:07 GMT

Yes - they are the same as my current (rolling monthly) amount

Re: Contract renewal

Mark39 — Sat, 06 Sep 2025 15:01:08 GMT

@Michele27 on the face of it then, I agree there's no incentive for you to sign up to a fixed term deal.

Re: Contract renewal

weemeglich — Fri, 24 Oct 2025 12:10:00 GMT

I would like to chat to sky human

Re: Contract renewal

Daniel0210 — Fri, 24 Oct 2025 12:12:17 GMT

@weemeglich wrote:

I would like to chat to sky human

@weemeglich

Give Sky a call for that.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.