topic Re: Can I get help getting a refund in Account & Billing

Can I get help getting a refund

Julsmcb — Sat, 06 Sep 2025 12:39:27 GMT

I have cancelled my service in July and returned equipment - I am showing a credit on my account and the direct debit is still active

my refund has not been paid

Re: Can I get help getting a refund

Mark39 — Sat, 06 Sep 2025 12:41:27 GMT

@Julsmcb you'll need to contact Sky I'm afraid. We're not able to ask Sky to message you at the moment.

Re: Can I get help getting a refund

caesarome — Sat, 06 Sep 2025 12:46:30 GMT

@Julsmcb

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Can I get help getting a refund

Julsmcb — Sat, 06 Sep 2025 13:24:36 GMT

Thank you - I have contacted sky and they have said it should be refunded within 5 days

appreciate the help

Re: Can I get help getting a refund

Daniel0210 — Sat, 06 Sep 2025 13:26:20 GMT

@Julsmcb wrote:

Thank you - I have contacted sky and they have said it should be refunded within 5 days

appreciate the help

@Julsmcb

Just be aware that'll be 3-5 working days.

Re: Can I get help getting a refund

Julsmcb — Sat, 06 Sep 2025 13:27:15 GMT

Thank you