topic Re: Referring a friend voucher code not working in Account & Billing

Referring a friend voucher code not working

Jen551 — Sat, 06 Sep 2025 06:44:12 GMT

Hi.

I had a refer a friend voucher code sent to me from sky. When I went to use it and put in the code it comes up as invalid. There is no phone number to call/ email and the help box won't work either. Any ideas how I can get a new code sent to me as it's not been used. Thanks

Re: Referring a friend voucher code not working

Chrisee — Sat, 06 Sep 2025 07:31:23 GMT

@Jen551 the refer a firiend scheme code is sent to a Sky customer to send to a friend who isnt a Sky customer to use. The customer cannot use it themselves but they gat a credit if the friend buys the Sky service using that code. See more here https://www.sky.com/refer-a-friend

Re: Referring a friend voucher code not working

Jen551 — Sat, 06 Sep 2025 09:12:32 GMT

Ah thank you. Sorry didn't explain very well a friend signed up so was sent a £60 voucher but it's the code I've been sent says it's invalid when you go to spend it

Re: Referring a friend voucher code not working

caesarome — Sat, 06 Sep 2025 09:14:58 GMT

@Jen551

There is an email address you can use to contact Sky about this that can be found under "Any Questions":

https://www.sky.com/refer-a-friend

"What should I do if I have problems with My Reward":

Re: Referring a friend voucher code not working

MightyQuinn — Sat, 06 Sep 2025 09:16:46 GMT

Hi @Jen551 Everything you need is included in the Link you have been given, including invalid code error.

Re: Referring a friend voucher code not working

Jen551 — Wed, 10 Sep 2025 05:33:23 GMT

Thank you, I hadn't spotted that. All sorted now.